Privacy Policy for the UNICEF Aotearoa Websites

At UNICEF we are committed to ensuring the privacy of your information.

Last updated on 08/9/2023

What this privacy policy covers

Please read our Privacy Policy before using this website or submitting your personal information to us. By using this website, you agree to be bound by the terms of this Privacy Policy. This policy is subject to, and must be read in conjunction with, our Terms and Conditions.

We may update or revise this Privacy Policy from time to time.


“Personal information” means any information about an identifiable individual and may include, for example, name, email address, account user name, mailing address, phone number, date of birth, contact preferences, donation-related information, any information individuals post to our website, online activity logs related to our website, IP addresses, cookies, device, browser and operating system identifiers, internet tags, location and navigational data provided by your connection, server addresses, top-level domain names, dates and time of visits to the website, pages accessed and documents downloaded, interactions with tools and advertising, previous websites visited and the type of browser used.

Information we gather

UNICEF Aotearoa will collect personal information where the information is reasonably necessary for one or more of our functions or activities or where the collection of information is otherwise permitted by law. 

UNICEF Aotearoa will collect personal information when you contact us, make an inquiry, donate, purchase our products or otherwise provide us with your personal information. This could include when you subscribe to our e-newsletter, log in to your account, fill out contact forms or send email, post content to our website, social media pages, or blog, or call us. We may record telephone conversations and/or keep a summary of our conversations with you. 

Billing Information

Should you sign up to be a recurring donor or donate a one-off amount, we require your billing information to process the transaction. UNICEF Aotearoa does collect your billing information if you donate, which, in addition to the information listed above, may also include your credit card details, and other information that is necessary to process the transaction. Under no circumstance do we store any of your sensitive billing details without appropriate security.

For donations processed through the website, we will retain the last 4 digits of your credit card number and the credit card type, so that you may identify that card used in the future. We do not store any other billing information, as this information is safely discarded after your transaction has been processed. 

If your online donation is auto-renewing, a recurring subscription will be created at our payment gateway, will store your billing information on their secure payment gateway for as long as necessary to carry out the terms of your subscription. Should you cancel your subscription, your billing information will be immediately removed by All transactions are processed over an industry standard SSL/TLS connection, with a minimum of 128-bit encryption.  

We use Stripe for payment, analytics, and other business services. Note that collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at

Computer and network

UNICEF Aotearoa automatically receives and records information on our server logs from your browser, including your IP address, cookies, and the pages you request. We also collect other user information as part of our analytics software, to improve the service and personalise your website experience. We may link such information to any personally identifiable information you submit while on this site. 

An IP address is a unique number assigned by Internet Service Providers to all devices used to access the internet. Web page servers automatically log the IP addresses of visitors to their website. 

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer's hard drive. 

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. If you reject all cookies, you may not be able to use all our services or to take full advantage of all offerings. 

IP addresses, cookie identifiers and information collected via cookies may not, on their own, identify an individual. However, in certain circumstances, it could be used to identify an individual. For example, an IP address, cookie identifier or information collected via a cookie could contain personal information when combined with other information we collect when you visit the website. Where this is the case, that information will be used and disclosed in accordance with the Privacy Act. 

Information relating to children

We do not intentionally collect personal information about individuals under the age of 18. Individuals under the age of 18 are prohibited from donating or using accounts through our website, unless authorised and supervised by their parents/legal guardian.

Personal information use, sharing and disclosure 

The personal information that we collect will be used to provide services you have authorised or requested. We may also use personal information collected by us to: 

  • carry out internal research and development, including planning for and improving future child rights fundraising and advocacy activities, 
  • carry out surveys, 
  • prepare communications in respect of our child rights fundraising and advocacy activities, 
  • respond to any requests or correspondence from you, 
  • communicate with you about your donation, 
  • manage and improve this website and any related services, 
  • provide you with information about a service that you are using (including critical updates, announcements), 
  • reduce the need for you to repeatedly enter the same information, 
  • customise this website to suit your preferences and interests, 
  • where you create a message using this website (for the purpose of sending that message to us, or to any other recipient specified by you), send that message, 
  • analyse website usage, trends and statistics for evaluative and reporting purposes, 
  • where permitted by law, supply you with further information concerning fundraising and advocacy-related products and services which may be of interest to you and general updates about our work, including by electronic message, 
  • carry out any other use that is authorised by you, or is notified to you at the time of collection or 
  • monitor and prevent fraud and abuse committed via our services. 

UNICEF Aotearoa does not share your personal information with others except as described in this policy. We do not share, sell, rent or trade personal information with third parties for their promotional purposes. 

When you post content on our website or blog, you can post content which may include personally identifiable information about yourself. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. 

Third parties

UNICEF Aotearoa uses third party applications to provide necessary functionality and improve user experience and our services. UNICEF Aotearoa may use or share your personal information with our service providers where it is necessary to complete a transaction, to operate or improve our website, or to do something that you have asked us to do. For example, a credit card processing company to bill you for donations. These third parties are prohibited from using your personal information for promotional purposes. Our websites use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our websites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. By using any of our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. The privacy policies of these third-party applications can be read on their respective websites. You can read the Stripe privacy policy at You can read about Google Analytics and Google’s privacy policy at

Changes to this Privacy Policy

UNICEF Aotearoa may revise, modify or update this policy. Changes to this Privacy Policy will take effect immediately once they are published on our websites. Please check the Privacy Policy periodically for changes. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your UNICEF Aotearoa account or by placing a prominent notice on our website prior to the change becoming effective.

Confidentiality and security

No data transmissions over the internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make every effort to ensure it is kept as securely as possible. 

We use physical, electronic, and procedural safeguards to protect personal information about you. Any account information is password-protected. Additionally, any account passwords will be stored using a salted, variable work factor, one-way hash algorithm. 

In certain areas, UNICEF Aotearoa uses industry-standard SSL-encryption to protect data transmissions. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. 

If UNICEF Aotearoa learns of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice on our applicable websites if a security breach occurs. If this happens, you will need a web browser enabling you to view the applicable websites. We may also send an email to you at the email address you have provided to us in these circumstances

Access and correction of personal information and contacting UNICEF Aotearoa New Zealand

Under the Privacy Act 2020 you have the right to access and request a correction to your personal information. To ensure that your recorded personal information is accurate and up to date, please notify us of any changes to your personal details as soon as possible through the methods below. 

Phone us on 0800 243 575 Email Customer Support at [email protected] or write to us at UNICEF Aotearoa NZ, PO Box 10459, Wellington 6140 

We will retain your information for as long as your account is active or as needed to provide you donation services. Please note that some personal information, primarily your contact information, may remain in our records to the extent necessary to comply with our legal obligations or to document our compliance with relevant regulatory requirements. 

If you have a privacy concern regarding UNICEF Aotearoa New Zealand, or this policy, please send us an email or write to us. 

Got a question?

We’re committed to transparency. To see how we split up expenses and manage our costs, read our annual report or visit UNICEF Open to see a live overview of all our projects.

world map

UNICEF Aotearoa is a registered charity with the New Zealand Charities Commission (CC35979), making you eligible for a tax refund of up to a third of your donation. All transactions are billed in New Zealand dollars.

UNICEF Aotearoa operates from Level 5, 86 Victoria Street, Wellington 6011, New Zealand.