Help Centre

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Help Centre

Welcome to our Help Centre. Here you’ll find answers to common questions about our organisation, our work and how we operate. Whether you’re interested in learning more about our mission, our fundraising appeals or our programmes, this section provides clear information to help you understand what we do. If you have any questions that aren’t covered here, please don’t hesitate to get in touch.

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Contact Us

How can I contact UNICEF Aotearoa NZ?

Feedback Procedure

CID Code of Conduct

Complaints policy

How do I send feedback/complaint?

Fundraise for UNICEF

How to fundraise for UNICEF?

Global Parent FAQs

Can I choose which appeal gets my monthly Global Parent donation?

Can I update my contact and payment details on the website?

How can I update my contact and payment details?

What are the ways I can make my monthly donation?

When will my donation be deducted?

Why is it better to become a Global Parent than to give a one-off donation to UNICEF?

Will I receive a receipt?

Join Our Team

Do you need help recruiting?

Do you offer internships for high school students?

How and where do I apply for a job with UNICEF or UNICEF Aotearoa NZ?

How can I volunteer for UNICEF in the field?

How can I volunteer with UNICEF Aotearoa NZ?

How do I apply for an internship?

How do I get a job at UNICEF Aotearoa NZ?

What happens after I submit my job application?

Legacy FAQ

A family member passed away and left a gift in their Will to UNICEF. What should I do?

Can I leave my assets such as, property and shares to UNICEF?

Can I say where I want my gift to be used?

Can my gift be confidential?

Can my legacy gift help in emergencies?

Can UNICEF help me write my Will?

Contact information for Legacy Giving

Do I need to tell you I’ve included UNICEF in my Will?

How can my legacy gift help in emergencies?

How does UNICEF ensure my legacy gift is used appropriately?

How long does it take to write a Will, and how much does it cost?

How will my legacy gift be used by UNICEF?

I already have a Will and would like to update it to include UNICEF

I’ve already made a Will, do I have to make a new Will?

What happens if I change my mind?

What happens if I don’t have a Will?

What is a legacy gift?

What types of legacy gifts can I leave?

Why should I consider including UNICEF in my Will?

Troubleshooting/Payment Issues

I am having trouble accessing your website/donation forms. What should I do?

I found a bug on your website, what should I do?

Uncategorized

Can I claim a tax rebate on my UNICEF NZ donations?

UNICEF 101

How much money does UNICEF spend on administrative costs?

I'm a member of the media – where do I go for information?

What does the acronym UNICEF stand for?

What does UNICEF do in New Zealand?

What does UNICEF do?

What is UNICEF Aotearoa's registered charity number?

Where does UNICEF get its money from?

Where does UNICEF operate and where is it based?

Ways To Give

Donate via bank transfer