Refund Policy

Policy Statement

Due to the nature of charity donations and because UNICEF Aotearoa regularly remits funds overseas to international programmes, we are under no obligation to give refunds.

Decisions on refunds will be at the discretion of UNICEF Aotearoa’s management.

If a donation is refunded, the associated tax receipt is no longer valid and will be securely destroyed. Please note it is the donor’s responsibility to submit only correct receipts to New Zealand Inland Revenue – Te Tari Taake. 

Donations and Refunds

UNICEF Aotearoa accepts all donations in good faith, including monthly gifts to our Global Parent programme. While we understand entirely that everyone has different preferences regarding donations and that sometimes it is not convenient to give, we will not refund a donation that has been knowingly and voluntarily given to us.

• We will refund if there was an error made by UNICEF Aotearoa or one of our agents. 
• We will refund if the donation was provided by a vulnerable person. 
• We may refund if the donor entered the wrong amount. 
• We may refund if there are exceptional circumstances. 

Should an error in the donation amount be detected and a request for refund is made after 90 days have passed, UNICEF Aotearoa regrets that we are unable to issue a refund.

UNICEF Aotearoa is a non-profit charity organisation and we reserve the right to deduct any bank or transaction charges for any refund processed on behalf of the donor. 

Change of mind about your donation

Once you have donated to UNICEF Aotearoa we cannot give refunds if you change your mind. For this reason, we ask that you make your decision to donate to us carefully. 

Errors by UNICEF Aotearoa

Should an error be made by UNICEF Aotearoa, one of our representatives, or our financial institution(s), we will process a refund as soon as possible when notification of the error is received, and all costs will be borne by UNICEF Aotearoa. 

Applying for a refund

If you wish to apply for a refund, please submit your request by providing your full name, supporter ID (if known), full mailing address and phone number. Please send your request in writing to:

UNICEF Aotearoa New Zealand 

PO Box 10459, Wellington 6140, New Zealand 

Email: [email protected] 

Please include details of how you made the donation, the date and amount given and the circumstances justifying your refund request. Upon receipt we will review your application and respond within two business days. 

Approval of refunds

Donation refund requests will be reviewed by the Head of Individual Giving.

If the donation amount is over $1,000 and/or exceptional circumstances are present, a refund request must be escalated and approved by the Chief Operating Officer.

If you would like to contact UNICEF Aotearoa regarding any other query, please call Donor Engagement/Frontline Support on 0800 243 575.