Help, I am having trouble using the UNICEF shop

If you are having trouble adding items into your shopping cart, try clearing your browser history and cache, then try again.

For other matters, take a look at our FAQs - it is likely that the answer to your question is already here. If you can't find the answer to your question, please don't hesitate to e-mail us at shop@unicef.org.nz or give us a call on 0800 537 739. We will be happy to help!

Help, I haven't received my order yet!

Please allow up to a week for delivery of your gifts or cards, or two weeks for your corporate card order. If you need assistance with your purchase, please call 0800 537 739 to speak with us.