Help, I am having trouble

If you are having trouble adding items into your shopping cart, try clearing your browser history and cache, then try again.

For other matters, take a look at our Ordering Online FAQs or our Inspired Gift FAQs - it is likely that the answer to your question is already there. If you can't find the answer to your question, please don't hesitate to e-mail us at shop@unicef.org.nz or give us a call on 0800 537 739. We will be happy to help!

Help, I can't add items to my cart!

If you are having trouble adding items into your shopping cart, it is most likely because you are using Internet Explorer 6, a browser now over 10 years old and known to have lots of problems.

While we are working on making this browser compatible with our online shop,  may we suggest a couple of steps to help you with shopping online with UNICEF.

Step 1: Check which web browser you are using, click here. If you are using Internet Explorer 6, you may like to upgrade to a more modern browser.
Step 2: Delete your browser cookies, see instructions.
Step 3: You should now be able to add items to your cart.

If you are still having problems, please call us on 0800 537 739 or e-mail us at shop@unicef.org.nz.

Help, I haven't received my order!

Please allow up to a week for delivery of your gifts or cards. If you need assistance with your purchase, please call 0800 537 739 to speak with us.