Ordering Online FAQs
Using the Online Shop
Why do you need so many addresses?
The shipping address is the address which we will courier your parcel to, while the billing address is the address which we will send bills (if applicable) to. When ordering Inspired Gifts, you can either send an e-mail card or a printed card to your recipient. The printed card can be sent to any New Zealand address. If you would like it to go to you, so you can write a message on it, tick the ‘use your delivery address’ box.
How do I delete items from my shopping cart?
To delete an item from you shopping cart, put ‘0’ in the quantity box on the check out page ( 'Verify your order' page), and then push the ‘Update’ button.
How do I purchase more than one of the same item?
Highlight the number in the white box under ‘Quantity’ and type the number of items you would like to purchase. Be sure to click ‘Update’ after this.
How do I return to the catalogue after adding an item to my cart?
You can either click the grey ‘Continue Shopping’ button at the bottom of your order, or click ‘Shop’ on the blue menu bar at the top of the page.
How do I get back to my shopping cart from the catalogue pages?
Once you have added an item to your shopping cart, a yellow box will appear at the top of the blue menu bar in the top right-hand corner of the page. Click this to review the contents of your shopping cart.
Will I get a GST receipt posted with my purchase?
Yes, a receipt is generated and sent for all purchases of cards and gifts.
Can I order offline?
Yes, give us a call on 0800 537 739 or mail in your cheque and order form to PO Box 10459, The Terrace, Wellington 6143.
Online Shopping SecurityIs shopping on your website secure?
UNICEF Shop uses DPS payment security systems to ensure that your credit card details are kept safe. We are also able to take orders via phone or fax if you prefer, so please feel free to call us on 0800 537 739 or fax us on 04 815 9389.
Give a gift that does good!Bring joy to your loved ones and smiles to kids who don't have much at all with an Inspired Gift like pencils or family water kits. Give an Inspired Gift!
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